Principles of Knowledge Auditing
Foundations for Knowledge Management Implementation
424 pp., 7 x 9 in, 18 b&w illus.
- Published: May 2, 2023
- Publisher: The MIT Press
A comprehensive theoretical and practical guide to the operating principles of knowledge auditing, illustrated with numerous case studies.
A knowledge audit provides an “at a glance” view of an organization's needs and opportunities. Its purpose is to improve an organization's effectiveness through a better understanding of the dynamics and levers of knowledge production, access, and use. However, this developing field is hampered by the lack of a common language about the origins and nature of knowledge auditing. In Principles of Knowledge Auditing, Patrick Lambe integrates the theory and practices of the field, laying out principles and guidelines for a clearer and more pragmatic approach to knowledge auditing that makes it more accessible to practitioners and researchers.
Lambe examines knowledge auditing in the context of the development of communications, information, and knowledge management in the twentieth century. He critiques and clarifies ambiguities in how knowledge audits are approached and described, as well as how the results are conveyed within organizations. He discusses the benefits and risks of knowledge management standards. Knowledge auditors, he says, need a common frame of reference more than they need standards. Standards have their uses, but they provide only markers and signposts and are poor representations of the richness of the landscape. He concludes with a set of guiding principles for practitioners.
“This book provides a comprehensive and critical review of mainstream knowledge management from its inception to the current day. It also covers the role and nature of knowledge audits, but it is much more than that. Lambe writes in an engaging and rigorous style, and this book represents a major contribution to the field with clear lessons for future development.”
Dave Snowden, Director and Founder, the Cynefin Centre
“Knowledge auditing is a key element in the study of organizational knowledge and no one I know knows more about this than Patrick Lambe. He has the distinct advantage of being both a practitioner and a theorist, both of which gives him a very practical perspective on a subject that can be too abstract and elusive to the user.”
Laurence Prusak, Principal of the Smart Mission Group; co-author of Working Knowledge
“Knowledge management has struggled to become a mainstream management practice for many organizations. How can that be? We are in the middle of a knowledge-driven economic era, where identifying and managing knowledge effectively and systematically should be one of the core activities for all organizations. This book is a great addition to the core knowledge management references, and it will benefit both practitioners and academics.”
Vincent Ribiere, Managing Director of the Institute for Knowledge and Innovation Southeast Asia (IKI-SEA), Bangkok University