Jobs

Title: Digital Products Customer Service/Trade Sales Assistant 

Req Number: mit-00009565 

Department: MIT Press 

Location(s): Cambridge MA         

FT/PT: Full Time 

Employment / Payroll Category: Support 

 

DIGITAL PRODUCTS CUSTOMER SERVICE/TRADE SALES ASSISTANT, MIT Press, to process journal standing orders for newsstand/bookstores and distributors (50%), provide customer service for CogNet and e-books (45%), and assist order entry and other staff during peak renewal times (5%). Will answer customer questions and complaints regarding CogNet and other digital products and assist customers with access via e-mail, telephone, fax, and regular mail; set up institutional trial access and follow up at trial's end; maintain customer databases; enter orders and renewals; assist in developing and maintaining customer resource pages, FAQs, Librarian Resource, etc.; generate internal status reports; and handle all correspondence regarding institutional license agreements for journals and digital products. Will also process trade sales' standing orders, including applying payments, issuing credits, sending monthly statements, and handling collections for bookstore and distribution customers; answer inquiries; keep customer list updated; send order forms and promotional material to customers; reconcile distributor statements, insuring payments are received in accordance with various agreements; work with Journals Marketing on bookstore promotions, including contacting stores and distributors to promote journals; handle order entry, claims, online access questions, etc., during peak renewal times and as needed.

 

REQUIREMENTS: a high school diploma (some higher education preferred); a minimum of two years' experience in order entry and/or customer service by telephone, fax, and e-mail; working knowledge of Windows, Word, Excel, Outlook or other e-mail program, and Internet Explorer or other web browser; excellent written and verbal communication and good interpersonal skills; ability to work both independently and in a team-oriented environment; strong organizational skills; and ability to work quickly and accurately under pressure. MIT-00009565-4 

 

 

Posted: 4/22/13