Working Minds - Table of Contents

July 2006
7 x 9, 346 pp., 26 illus.
$26.95/£19.95 (PAPER)
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ISBN-10:
0-262-53281-6
ISBN-13:
978-0-262-53281-5

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Working Minds
A Practitioner's Guide to Cognitive Task Analysis
Beth Crandall, Gary Klein and Robert R. Hoffman

	Preface	vii

	Acknowledgments	xi

1.	Introduction	1

2.	Overview of Cognitive Task Analysis Methods	9

I.	Tools for Exploring Cognition in Context	27

3.	Preparation and Framing	29

4.	Using Concept Maps for Knowledge Elicitation and Representation	41

5.	Incident-Based CTA: Helping Practitioners "Tell Stories"	69

6.	CTA Methods and Experiment-Like Tasks	91

7.	Analysis and Representation	107

II.	Finding Cognition	129

8.	Thinking about Cognition	131

9.	Trends and Themes in the Development of Cognitive Task Analysis: The Rise of Modern Cognitive Psychology	149

10.	Information Technology	159

III.	Putting CTA Findings to Use	171

11.	The Role of Cognitive Requirements in System Development	173

12.	Cognitive Training	195

13.	Understanding How Consumers Make Decisions: Using Cognitive Task Analysis for Market Research	215

14.	Cognitive Task Analysis for Measurement and Evaluation	229

15.	Future Directions for Cognitive Task Analysis	245

	Appendix: Guidance for Data Collection	259

	Notes	283

	References	287

	Index	315

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