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< BACK Working Minds A Practitioner's Guide to Cognitive Task Analysis Beth Crandall, Gary Klein and Robert R. Hoffman Endorsements"Working Minds is a one-of-a-kind handbook which not only provides practical guidance for CTA but also addresses fundamental cognitive issues that support the techniques."—Vimla Patel, Director, Laboratory of Decision Making and Cognition, Department of Biomedical Informatics, Columbia University "What a gem! Finally, those who are interested in understanding how people in organizations acquire, retain, maintain, interpret, represent, and use knowledge in their jobs have a practical set of tools to follow and apply. A refreshing, welcome, and much-needed resource book. Bravo!" —Eduardo Salas, Department of Psychology and Institute for Simulation & Training, University of Central Florida "Discovering the basis for expertise is a task fraught with difficulties, but Crandall, Klein, and Hoffman provide the practical guidance of experienced CTA practitioners. This book collects the resources one needs to become expert at using new tools to support cognitive work." —David Woods, Institute for Ergonomics, The Ohio State University "This is probably the best guide I have read to capturing the essence of tacit knowledge in decision making. An excellent synthesis of the academic and the practical, and a major contribution to the field." —Dave Snowden, Founder, Cognitive Edge |
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