Out of the Crisis - Table of Contents

August 2000
6 x 9, 523 pp., 68 illus.
$34.00/£25.95 (PAPER)
Short

ISBN-10:
0-262-54115-7
ISBN-13:
978-0-262-54115-2

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Out of the Crisis
W. Edwards Deming

	About the Author	vii

	Preface	ix

	Acknowledgments	xiii

1	Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market	1

2	Principles for Transformation of Western Management	18

3	Diseases and Obstacles	97

4	When? How Long?	149

5	Questions to Help Managers	156

6	Quality and the Consumer	167

7	Quality and Production in Service Organizations	183

8	Some New Principles of Training and Leadership	248

9	Operational Definitions, Conformance, Performance	276

10	Standards and Regulations	297

11	Common Causes and Special Causes of Improvement. Stable System.	309

12	More Examples of Improvement Downstream	371

13	Some Disappointments in Great Ideas	388

14	Two Reports to Management	397

15	Plan for a Minimum Average Total Cost for Test of Incoming Materials and Final Product	407

16	Organization for Improvement of Quality and Productivity	465

17	Some Illustrations for Improvement of Living	475

18	Appendix: Transformation in Japan	486

	Index	493

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