Why Organizations Don't "Know What They Know": Cognitive and Motivational Factors Affecting the Transfer of Expertise
Pamela J. Hinds and Jeffrey Pfeffer
3
2.
A Critical Evaluation of Knowledge Management Practices
Marleen Huysman and Dirk de Wit
27
3.
Coming to the Crossroads of Knowledge, Learning, and Technology: Integrating Knowledge Management and Workplace Learning
Bill Penuel and Andrew Cohen
57
II.
Studies of Expertise Sharing in Organizations
77
4.
Emergent Expertise Sharing in a New Community
Geraldine Fitzpatrick
81
5.
Sharing Expertise: Challenges for Technical Support
Volkmar Pipek, Joachim Hinrichs and Volker Wulf
111
6.
Locating Expertise: Design Issues for an Expertise Locator System
Kate Ehrlich
137
7.
Who's There? The Knowledge-Mapping Approximation Project
Mark Ackerman, James S. Boster, Wayne G. Lutters and David W. McDonald
159
8.
Enabling Communities of Practice at EADS Airbus
Roland Haas, Wilfried Aulbur and Sunil Thakar
179
III.
Exploring Technology for Sharing Expertise
199
9.
Using a Room Metaphor to Ease Transitions in Groupware
Saul Greenberg and Mark Roseman
203
10.
NewsMate: Providing Timely Knowledge to Mobile and Distributed News Journalists
Henrik Fagrell
257
11.
Supporting Informal Communities of Practice within Organizations
R.T. Jim Eales
275
12.
Knowledge Communities: Online Environments for Supporting Knowledge Management and Its Social Context
Thomas Erickson and Wendy A. Kellogg
299
13.
Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach
Dawit Yimam-Seid and Alfred Kobsa
327
14.
Automated Discovery and Mapping of Expertise
Mark Maybury, Ray D'Amore and David House
359
15.
OWL: A System for Automated Sharing of Expertise
Frank Linton
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