| Contributors | xi |
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| Acknowledgments | xiii |
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| I. | Introduction
 Sample Chapter - Download PDF (72 KB) | 1 |
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| 1. | Tools for Inventing Organizations: Toward a Handbook of Organizational Processes
Thomas W. Malone, Kevin Crowston, Jintae Lee, Brian T. Pentland, Chrysanthos Dellarocas, George M. Wyner, John Quimby, Abraham Bernstein, George A. Herman, Mark Klein, Charles S. Osborn and Elisa O'Donnell
Sample Chapter - Download PDF (332 KB) | 13 |
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| II. | How Can We Represent Processes? Toward a Theory of Process Representation | 39 |
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| IIA. | Coordination as the Management of Dependencies | 45 |
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| 2. | The Interdisciplinary Study of Coordination
Thomas W. Malone and Kevin Crowston | 47 |
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| 3. | A Taxonomy of Organizational Dependencies and Coordination Mechanisms
Kevin Crowston | 85 |
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| 4. | Toward a Design Handbook for Integrating Software Components
Chrysanthos Dellarocas | 109 |
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| IIB. | Specialization of Processes: Organizing Collections of Related Processes | 129 |
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| 5. | Defining Specialization for Process Models
George M. Wyner and Jintae Lee | 131 |
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| IIC | Different Views of Processes | 175 |
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| 6. | Process as Theory in Information Systems Research
Kevin Crowston | 177 |
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| 7. | Grammatical Models of Organizational Processes
Brian T. Pentland | 191 |
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| III. | Contents of the Process Handbook | 215 |
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| IIIA. | Overview of the Contents | 219 |
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| 8. | What Is in the Process Handbook?
George A. Herman and Thomas W. Malone
Sample Chapter - Download PDF (676 KB) | 221 |
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| IIIB. | Examples of Specific Domain Content | 259 |
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| 9. | Let a Thousand Gardeners Prune: Cultivating Distributed Design in Complex Organizations
George M. Wyner | 261 |
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| 10. | A Coordination Perspective on Software Architecture: Toward a Design Handbook for Integrating Software Components
Chrysanthos Dellarocas | 291 |
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| IIIC. | Creating Process Descriptions | 333 |
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| 11. | A Coordination Theory Approach to Process Description and Redesign
Kevin Crowston and Charles S. Osborn | 335 |
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| IV. | Process Repository Uses | 371 |
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| IVA. | Business Process Redesign | 377 |
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| 12. | Inventing New Business Processing Using a Process Repository
Mark Klein, George A. Herman, Jintae Lee, Elisa O'Donnell and Thomas W. Malone | 379 |
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| 13. | The Process Recombinator: A Tool for Generating New Business Process Ideas
Abraham Bernstein, Mark Klein and Thomas W. Malone | 403 |
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| 14. | Designing Robust Business Processes
Mark Klein and Chrysanthos Dellarocas | 423 |
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| IVB. | Knowledge Management | 441 |
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| 15. | A New Way to Manage Process Knowledge
Nicholas G. Carr | 443 |
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| 16. | Toward a Systematic Repository of Knowledge about Managing Collaborative Design Conflicts
Mark Klein | 447 |
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| 17. | Genre Taxonomy: A Knowledge Repository of Communicative Actions
Takeshi Yoshioka, George A. Herman, JoAnne Yates and Wanda Orlikowski | 465 |
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| IVC. | Software Design and Generation | 495 |
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| 18. | A Coordination Perspective on Software System Design
Chrysanthos Dellarocas | 497 |
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| 19. | The Product Workbench: An Environment for the Mass-Customization of Production Processes
Abraham Bernstein | 515 |
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| 20. | How Can Cooperative Work Tools Support Dynamic Group Processes? Bridging the Specificity Frontier
Abraham Bernstein | 525 |
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| V. | Conclusion | 545 |
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| Appendix: Enabling Technology | 549 |
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| Consolidated References | 577 |
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| Index
Sample Chapter - Download PDF (89 KB) | 603 |
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