Chapter 12



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History of Research @ AT&T

Current Research @ AT&T

PicturePhone Direct!

The thing I found the strangest, in our present era of superautomation, was pilots doing everything by hand. Obviously, the designers were not farsighted enough. Why have two people in a highly automated environment? Didn't they know the standard joke about automation? It takes only one person and a dog: the dog's job is to make sure the person doesn't touch the controls. The person's job is to feed the dog.

The Picture Phone
The videophone -- what AT&T in those days called the picture phone -- is perhaps the most interesting of the technologies shown, at least from the standpoint of human-machine interactions. In spite of the considerable research on this technology carried out at AT&T, and in spite of the memo they wrote about it for the producers, I see no particular advances in the technology over what is possible today. There are even a few problems. One is the number of digits required for the phone number: eleven digits dialed in groups of three, three, and five. That's rather interesting. It was as if they planned for a three-digit area code (as today), a three-digit exchange code (as today), and a five-digit personal code (today we use four). The extra digit is good, because we will certainly have to move to at least eleven-digit telephone numbers by the year 2001 (probably before). But what about a country code? Surely a call from the international space station would have to indicate a country; yet repeated study of the dialing sequence always yields the same pattern of 3-3-5: no country code there.

Note too how rapidly the connection is made -- faster than for even local calls today -- and the charge -- $1.70 for several minutes of video connection. That's impressively cheap. I also liked the way the caller was told the cost of the call. Even AT&T's most advanced screen telephones today don't provide that information, although the technology to do so is available. That strikes me as a great advance, but not necessarily one a telephone company's director of marketing would like.

Actually, the book was more realistic than the movie. It specifies both a country code (83 for the United States rather than today's code of 1) and a twelve-digit home number. That's actually quite realistic. By the year 2001, we will have run out of combinations for the current ten-digit numbers and will very likely have moved to eleven or twelve digits.

The major flaw in the scenes showing use of the videophone was the problem of eye contact; that is, Dr. Floyd and his daughter appear to be looking at one another, but they couldn't with the camera placed as it is shown. The camera is above the screen, so that for Floyd's daughter to look at her father's eyes, she would have to look below the camera, and Floyd would see her looking down instead of at him. This is a well-known problem that is being worked on today but was evidently not considered during filming.


Boredom, the Greatest Challenge

One of the real dangers of a long, extended trip through space is boredom, which would be greatly exacerbated by a system as heavily automated as Discovery 1. With HAL, what is there for the astronauts to do? The film does convey the tediousness of space life quite well. We see David and Frank exercising and sunbathing, eating bland food, watching video shows about themselves. What else did they do with their time?

On the space platform too, there is little to do. Consider the person sitting listlessly at the Hilton check-in desk. The job of the poor woman (all women are uniformly called girls in the movie) is to check visitor's identities -- or, rather, direct them to the machine that checks their identities. She can, however, manually select the language to be used on the machine. Manually select? In an age where automation was all-powerful, why would such a simple choice be left to an attendant? Surely if this task couldn't be done automatically, users could easily do it themselves, couldn't they? What must it have cost to maintain the three or four people needed to maintain the desk at all hours of the day?


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