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FAQ

Placing Orders

Q: How can I order MIT Press Books and Journals Offline?

A: See our How to Order page for details on contacting us by phone or fax, as well as a list of U.S. and foreign bookstores that carry our products.

Q: Is there a way I can renew my journal subscription online?

A: Just purchase the journal as you would if you were a first time subscriber. In the second stage of the checkout (SHIPPING/BILLING) you will be asked for your customer number. Entering your subscriber number in this field will allow us to match your order with our records.

Q: How do I add a product to my cart? Delete something from my cart?

A: You may add a product to your shopping cart by hovering your mouse over the the Buying Options button on any product listing page, then selecting the binding that you wish to purchase. This will add the item to your cart, which can be viewed by clicking on the "Cart" link in the top right corner of the screen. If no Buying Options button is visible on a particular product, this means that the product may no longer be in print, or may not have been released yet.

To delete items, or change quantities, click on this same "Cart" link, and make the appropriate changes. When you are ready to check out, click on the "Checkout" button to begin the payment process.

Q: What are your online book shipping rates and delivery times?

A: MIT Press books can be shipped to the US, Canada, and throughout the world. Orders are shipped by our distributor, Triliteral LCC, and (if received by 12:00 PM EST/EDT) are processed by the following business day. For any questions related to shipping times and costs, or if you suspect there was a mistake in your order, please contact Triliteral’s customer care department at 1-800-405-1619, or email customer.care@triliteral.org.

United States:

Orders going to the United States will ship via UPS. Regular UPS rates and transit times generally apply for these orders, and the shipping cost for your order will be calculated during the online checkout process. The following UPS shipping options are available:

  • Standard Delivery via UPS Ground; will arrive 4-7 business days after the day your order.
  • Express Delivery via UPS 2nd Day; will arrive 2 business after the day of your order.
  • Express Delivery via UPS 3-day Select; will arrive 3 business days after the day of your order.
  • Express Delivery via UPS Next Day Air; will arrive the business day immediately following the day of your order.

Canada:

For orders going to Canada, the following shipping options are available. The final shipping cost for your order will be calculated during the online check-out process.

  • Standard Delivery via APC Logistics Canada; please allow 7–10 days from invoice date for delivery.
  • Federal Express International; transit times by zip code can be estimated here, with the US + zip code 02864 selected as the “Ship from” location.

Rest of the World:

Orders going to the rest of the world can be shipped using the following carriers. The final shipping cost for your order will be calculated during the online check-out process. 

  • Federal Express International; transit times by country can be estimated here, with the US + zip code 02864 selected as the “Ship from” location.
  • A1 APC Air First Class: $10.00 per book. Allow 3-20 days for delivery. Please note that this option does not include tracking.
  • A2 APC Air Printed Matter: $7.00 per book. Allow 30+ days for delivery. Please note that this option does not include tracking.

 

Customer Service

Q: I have a question about my order. How can I contact The MIT Press?

A: You may use our e-mail form, or reach us at the following locations:

For Book Orders in the United States and Canada:
Book orders in the US and Canada are distributed by Triliteral LLC.
Email: customer.care@triliteral.org
Toll-free telephone: 1-800-405-1619 (within US and Canada) M-F 9:00am - 5:00 pm (EST/EDT)
Toll-free fax 1-800-406-9145 (within US and Canada)
Postal address:
The MIT Press
c/o Triliteral
100 Maple Ridge Drive
Cumberland, RI 02864

For book orders in the United Kingdom, Continental Europe, Africa, India, and the Middle East:

Book orders in these areas are distributed by John Wiley & Sons, Ltd.
Email: cs-books@wiley.com
UK Telephone: (+44) (0) 1243 779777
Freephone: 0800243407 (UK Only)
Fax: +44 (0) 1243 843296
Postal address:
John Wiley & Sons, Ltd.
New Era Estate, Oldlands Way
Bognor Regis, PO22 9NQ
U.K.

For book orders in all other regions:

Email: customer.care@triliteral.org
Telephone: 401-531-2800 (all calls outside US and Canada), M-F, 9:00 am - 5:00 pm (EST/EDT)
Fax: 401-658-4226
Postal address:
The MIT Press
c/o Triliteral
100 Maple Ridge Drive
Cumberland, RI 02864

For Journal Orders (Worldwide):
The MIT Press Journals
Attn: Circulation Department
One Rogers Street
Cambridge, MA 02142-1209 USA
Phone: 1-617-253-2889
Fax: 1-617-577-1545
Email: journals-cs@mit.edu

Q: How may I find contact info for MIT Press staff?

A: Consult our staff page, or call our main desk at 617-253-5646.

 

Sign Up/Request a Catalog

Q: Do I have to sign in to use The MIT Press Catalog?

A: No, it is not necessary to create a user account to browse or shop on our site. You may wish to do so to save your shipping and billing addresses with us, to save time with future orders. We do not save your credit card information on our site-it must be re-entered each time you return and make a new purchase. Setting up an account also allows you to easily keep track of your email preferences.

Q: How can I receive information on the latest releases from The MIT Press?

A: You may sign up to receive email alerts on any of our subject pages, and any of our journal pages. You will receive periodic emails containing information on our latest book releases or journal issues.

Q: How can I receive paper catalogs from The MIT Press?

A: If you would like to receive paper catalogs, please email  our marketing associate, Beth Moore (eemoore@mit.edu) with your name, mailing address, and a list of the catalogs that you would like to receive.

 

Publishing Services

Q: I am an MIT author. How can I request permission to reprint material from my MIT Press publication?

A: For permission to reprint material from an MIT Press book, please contact our Permissions Manager, Pam Quick, at quik@mit.edu or by phone at 617-253-0080. For permission to reprint material from an MIT Press journal article, please contact our Journals Subsidiary Rights Manager at journals-rights@mit.edu or by phone at 617-258-0591.

Q: How may I request permission to reproduce part of an MIT Press publication for use in my classroom?

A: For permission to reproduce part of an MIT Press book for classroom use, please contact our Permissions Coordinator, Pam Quick, at quik@mit.edu or by phone at 617-253-0080. For permission to reproduce part of an MIT Press journal article, please contact our Journals Subsidiary Rights Manager at journals-rights@mit.edu or by phone at 617-258-0591.

Q: Who may I contact with questions about acquiring translation rights for an MIT Press title?

A: Please contact Subsidiary Rights Manager, Cristina Sanmartin, at csan@mit.edu or by phone at 617-253-0629.

Q: I have an idea for a book. How can I submit it?

A: Our staff page contains a listing of acquisitions editors for each of the disciplines in which we publish.

 

Privacy

Q: How does The MIT Press protect my personal information?

A: Our privacy policy may be found in our footer menu, below.

Q: Will The MIT Press sell my email or other personal information to others?

A: We will not sell your email address to third parties. We do make our book buyer and journal subscriber lists available for rental by other organizations. If you would like your address withheld from such rentals, please contact us to let us know.

 

General Questions about MIT

Q: Where can I find information on MIT admissions, courses, and research programs?

A: Please consult the MIT homepage at http://web.mit.edu for information on applying to MIT, or information on MIT departments other than The MIT Press.

Q: Why can't I find subscription information for MIT's Technology Review on your website?

A: Technology Review is an independent magazine not published by The MIT Press. Please visit the Technology Review homepage at http://www.technologyreview.com for more information.

Q: I'm doing a paper on [a scientific topic]. Can you send me some information? And can you help me with my math homework?

A: Sorry, we can't help you with your research problem or your homework! Please consult your friendly local librarian for research help!