Where AI Goes Wrong, Why It Matters, and What We Can Do about It
288 pp., 6 x 9 in, 77 b&w illus.
- Published: October 25, 2022
An expert offers a guide to where we should use artificial intelligence—and where we should not.
Before we know it, artificial intelligence (AI) will work its way into every corner of our lives, making decisions about, with, and for us. Is this a good thing? There's a tendency to think that machines can be more “objective” than humans—can make better decisions about job applicants, for example, or risk assessments. In Awkward Intelligence, AI expert Katharina Zweig offers readers the inside story, explaining how many levers computer and data scientists must pull for AI's supposedly objective decision making. She presents the good and the bad: AI is good at processing vast quantities of data that humans cannot—but it's bad at making judgments about people.
AI is accurate at sifting through billions of websites to offer up the best results for our search queries and it has beaten reigning champions in games of chess and Go. But, drawing on her own research, Zweig shows how inaccurate AI is, for example, at predicting whether someone with a previous conviction will become a repeat offender. It's no better than simple guesswork, and yet it's used to determine people's futures.
Zweig introduces readers to the basics of AI and presents a toolkit for designing AI systems. She explains algorithms, big data, and computer intelligence, and how they relate to one another. Finally, she explores the ethics of AI and how we can shape the process. With Awkward Intelligence, Zweig equips us to confront the biggest question concerning AI: where we should use it—and where we should not.
“In an accessible and approachable way, Zweig engages with important issues ranging from technical AI to ethics.”
Arthur I. Miller,, Emeritus Professor, University College London; Author of The Artist in the Machine: The World of AI-Powered Creativity
"With sharp writing and amusing illustrations, Zweig's critical look at AI in society is everything a citizen needs to know to be AI literate.”
Nick Diakopoulos, Northwestern University; author of Automating the News: How Algorithms are Rewriting the Media
“Brimming with deep insights that are deftly explained and humorously illustrated, Awkward Intelligence is both illuminating and entertaining. It is a remarkably learned book of great interest to anyone committed to bringing more fairness, transparency, and accountability to automated decision making.”
Frank Pasquale, Brooklyn Law School; author of New Laws of Robotics and The Black Box Society