A pioneering guide to understanding and leading workforce ecosystems, which include not only traditional employees, contractors, and gig workers, but also partner and complementor organizations that work with companies to accomplish enterprise and individual goals.
Who is your workforce? This was a simple question when most organizations focused on hiring full- and part-time employees, but now organizations engage with both internal and external collaborators including subcontractors, freelancers, app developers, marketplace sellers, and others. As technology enables new, more efficient forms of working, and roles become more project- and outcomes-based, workforces are evolving into workforce ecosystems requiring updated strategies, leadership, and management practices.
Workforce Ecosystems by Elizabeth J. Altman, David Kiron, Jeff Schwartz, and Robin Jones is an essential research-driven framework for leading these complex, interconnected workforces. Drawing on case studies, worldwide surveys, and extensive interviews with C-suite executives and senior leaders from Amazon, IBM, Mayo Clinic, NASA, Nike, Roche, Unilever, the US Army, Walmart, and others, the authors explore what workforce ecosystems are and how to navigate their unique challenges and opportunities.
Practical and field-tested, Workforce Ecosystems will prepare leaders to identify distinguishing characteristics of workforce ecosystems; take advantage of their increasing relevance as the world becomes more interconnected and technology-enabled; refine business strategies to incorporate them; focus leadership, management practices, and technologies to leverage them; and traverse the ethical, societal, and public policy considerations of workforce ecosystems.
Elizabeth J. Altman is Associate Professor of Management at the Manning School of Business, University of Massachusetts Lowell, and Guest Editor, Future of Workforce for MIT Sloan Management Review. She is coauthor of The Innovator's Guide to Growth.
David Kiron is the Editorial Director of Research at MIT Sloan Management Review and Program Lead for its Big Ideas research initiatives. He is coeditor of The Consumer Society and Human Well-being and Economic Goals.
Jeff Schwartz is Vice President, Insights and Impact, Gloat, and Adjunct Professor, Columbia Business School. He is the author of Work Disrupted.
Robin Jones is Principal, US Workforce Transformation Leader, Deloitte Consulting LLP.
“An excellent and comprehensive book for leaders who must build a robust workforce ecosystem in today's digital era. A must-read!”
Tsedal Neeley, Harvard Business School Professor; author of Remote Work Revolution; coauthor of The Digital Mindset
“As companies embrace both internal and external contributors, managing these ecosystems takes centre stage. Workforce Ecosystems is a powerful tool and discussion lead. A must read for anyone caring about the future of talent.”
Lynda Gratton, Professor of Management Practice at London Business School; author of Redesigning Work
“Workforce composition and boundaries are being disrupted and leaders need a richer, more nuanced playbook. Workforce Ecosystems delivers thoughtful strategies for management and boards including intentional approaches to ethics, social responsibility, and DEI.”
Janet Foutty, Executive Chair of the Board, Deloitte US
“This book highlights how workforce ecosystems are transforming management and strategy practices, as skills are placed at the center of the business. It is a compelling read for leaders navigating our new world of work.”
Jeff Maggioncalda, Chief Executive Officer, Coursera
“In my lifetime, we moved from three primary TV stations to innumerable media choices. Likewise, work has dramatically evolved. Workforce Ecosystems insightfully describes these transitions offering relevant tools for participating in the ecosystem of work.”
Dave Ulrich, Rensis Likert Professor of Business, University of Michigan; Partner, the RBL Group