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Manager for Institutional Marketing

Job Description

The Manager for Institutional Marketing is primarily responsible for developing the marketing strategy and managing the marketing efforts for all institutional and subscription-based products from the MIT Press. This includes 30+ academic journals, two online databases, and multiple discipline packages on the new e-books platform. The MIM acts as project manager on all campaigns, exhibitions, promotions, advertising, and publicity of these products, monitoring both the day-to-day work and the overall approach. Requires comprehensive knowledge of marketing, especially digital marketing, to answer questions, make recommendations, and explore new avenues for promotions. Requires comprehensive and current knowledge of trends and expectations of the library/institutional markets. The MIM manages two full-time staff members.

Additional and specific tasks include:

  • Shaping and reforecasting of marketing budgets for all subscription entities, monitoring expenses upwards of $400K annually
  • Consulting with journal editorial offices to execute specific marketing requests
  • Participating in high-level strategic planning for the Journals Division and ebook platform.
  • Staying abreast of developments in the institutional library market both in terms of overall business health and technology. Attending library conferences as needed.
  • Monitoring and analyzing usage and impact through system reporting tools, Google Analytics, Altmetric.com, Kudos. etc.
  • Working closely with Sales teams and Customer Service to coordinate efforts.
  • Reviewing of completed marketing efforts in order to revise and improve tactics.
  • Managing relationships with external partners including Altmetric.com, Kudos, Wikipedia, etc.
  • Participating in monthly manager meetings and contributing extensively to ongoing discussions around overall Press issues.

Job Requirements

Requires strong organizational and interpersonal skills and ability to handle a pressured, multi-task work environment with changing priorities and limited supervision. Needs strong analytical skills and highly strategic thinking capabilities. Accuracy, unflappability, and an eye for detail essential, as are the ability to problem solve and work independently and cross-functionally. Ability to bring in projects on budget and on time a must. Experience working with academic libraries a plus. Requires a Bachelor’s degree (or equivalent experience) and at least five years of relevant publishing and/or marketing experience.    

Job #15004-P

 

Order Fulfillment Assistant

Job Description

The order fulfillment assistant will rocess department mail, enter orders into the fulfillment system database, generate daily fulfillment files (60%), provide basic customer service (30%), and enter bookstore/newsstand orders, payments, and returns (10%).

Duties and Responsibilities

  • Open department mail and sort as needed
  • Process payments (checks, wire transfers, credit cards), insuring funds will be deposited correctly
  • Enter orders into fulfillment system, balancing each batch
  • Review and process web orders daily
  • Balance and record daily credit card charges by journal
  • Contact customers with minor questions about orders and payments, e.g. your credit card was declined, how should we apply this check etc.
  • Send receipts, gift letters, and order and price information
  • Enter subscriber address changes
  • Invoice special orders
  • Maintain and support complimentary, special paid, and society subscribers
  • Cancel subscriptions in fulfillment system at customer’s request
  • Process refund requests through SAP, mailing refund check to customer with explanation letter
  • Review claim reports to identify trends or problem delivery areas. Make recommendations to the JDPCS manager on actions to reduce claim percentages.
  • Review subscriptions which have been identified as potentially fraudulent, Advise JDPCS manager on appropriate activities to reduce fraud
  • Run daily processes, which includes invoices, back issues, and access upload file, then emailing or uploading file to appropriate vendor
  • Answer bookstore/newsstand/distributor inquiries, send order forms, promotional material, etc.
  • Process standing orders, payments; issue credits
  • Send monthly statements
  • Maintain trade sales database and customer lists
  • Provide backup phone support for Customer Service
  • Other duties as needed or required

Job Requirements

A high school degree or equivalent is required.  Some higher education preferred. Minimum of two years in order entry and/or providing fulfillment support by telephone, fax, and email. Working knowledge of Windows, MS Word, Excel, Outlook or other email program, and Internet Explorer or other web browser.  Excellent interpersonal and oral and written communication skills.  Should be able to work both independently and in a team-oriented environment.  Must be organized, able to switch between tasks while maintaining focus, and able to work quickly and accurately under pressure. Deals with confidential information and/or issues using discretion and judgment.

Job #14925-4.

 

The MIT Press welcomes applicants from diverse backgrounds. Candidates who have significant personal experience or engagement with low-income communities or communities that are underrepresented in scholarly publishing are strongly encouraged to apply.

 

 

Unless otherwise indicated, please apply for these positions on the MIT Jobs Site.

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