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Hardcover | $11.75 Short | £8.95 | ISBN: 9780262181938 | 354 pp. | 6.3 x 9 in | December 1999

From Tellers to Sellers

Changing Employment Relations in Banks


“This book should be on the shelf of every serious scholar of servicemanagement, human resource management, and financial institutions.”
Patrick T. Harker, The Wharton School, University of Pennsylvania
“An engaging analysis of this important and rapidly changing sector. There is no other book of this detail and conceptual richness published on the human-resource and employment practics of the banking industry.”
Thomas A. Kochan, Sloan School of Management, MIT